:root{--brand:#236b12;--brand-dark:#15450a;--gold:#e6b726;--ink:#173022;--muted:#6c7a71;--soft:#f3f7f2;--border:#e4ece2;--shadow:0 12px 35px rgba(24,63,28,.09)}
*{box-sizing:border-box}body{margin:0;background:var(--soft);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif}.app-shell{min-height:100vh}.sidebar{position:fixed;top:0;bottom:0;left:0;width:265px;background:linear-gradient(180deg,#1d6510 0%,#113c0a 100%);color:#fff;padding:20px 14px;overflow-y:auto;z-index:1040;transition:.25s transform}.brand{display:flex;gap:11px;align-items:center;padding:4px 9px 17px;border-bottom:1px solid rgba(255,255,255,.18);margin-bottom:13px}.brand img{width:43px;height:43px;border-radius:50%;object-fit:cover;background:#fff;border:2px solid #fff}.brand h1{font-size:1.03rem;line-height:1.12;margin:0;font-weight:800}.brand small{font-size:.62rem;display:block;margin-top:4px;color:#bed7b8;letter-spacing:.11em}.nav-section{font-size:.66rem;letter-spacing:.12em;color:#bed7b8;margin:17px 10px 5px;font-weight:800}.sidebar a{color:#e9f4e6;text-decoration:none;display:flex;gap:11px;align-items:center;padding:10px 11px;border-radius:9px;font-size:.93rem}.sidebar a:hover,.sidebar a.active{background:rgba(255,255,255,.15);color:#fff}.sidebar a .nav-chip{margin-left:auto;font-size:.68rem;background:#d93838;color:#fff;border-radius:50px;padding:2px 6px}.page{margin-left:265px;min-height:100vh}.topbar{background:#fff;min-height:70px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:15px;padding:0 27px;position:sticky;top:0;z-index:1020}.menu-toggle{display:none;border:0;background:transparent;color:var(--brand);font-size:1.3rem}.top-title{font-size:.92rem;color:var(--muted);font-weight:700}.top-actions{margin-left:auto;display:flex;align-items:center;gap:16px}.bell{position:relative;color:var(--ink);text-decoration:none}.bell em{position:absolute;right:-9px;top:-9px;font-style:normal;font-size:.62rem;border-radius:50%;min-width:16px;height:16px;text-align:center;line-height:16px;color:#fff;background:#d92d20}.user-menu{display:flex;gap:8px;align-items:center;color:var(--ink);text-decoration:none;font-weight:700}.user-avatar{height:34px;width:34px;border-radius:50%;background:#e8f2e4;color:var(--brand);display:grid;place-items:center;font-weight:900}.content{padding:26px;max-width:1800px;margin:0 auto}.page-heading{display:flex;align-items:end;justify-content:space-between;gap:16px;margin-bottom:22px}.page-heading h2{font-size:1.45rem;margin:0 0 4px;font-weight:850}.page-heading p{margin:0;color:var(--muted)}.btn-brand{background:var(--brand);color:#fff;border:0}.btn-brand:hover{background:var(--brand-dark);color:#fff}.btn-outline-brand{border-color:var(--brand);color:var(--brand)}.btn-outline-brand:hover{background:var(--brand);color:#fff}.metric-card{border:0;border-radius:16px;padding:18px;background:#fff;box-shadow:var(--shadow);min-height:125px;display:flex;align-items:center;justify-content:space-between;overflow:hidden;position:relative}.metric-card:after{content:"";position:absolute;right:-30px;bottom:-35px;width:105px;height:105px;border-radius:50%;background:rgba(255,255,255,.25)}.metric-card small{font-size:.77rem;color:rgba(255,255,255,.86);font-weight:700}.metric-card strong{font-size:2rem;display:block;line-height:1.1}.metric-card .metric-icon{position:relative;z-index:2;width:48px;height:48px;border-radius:14px;background:rgba(255,255,255,.2);display:grid;place-items:center;font-size:1.25rem}.metric-green{background:linear-gradient(135deg,#1f6b13,#35a41d);color:#fff}.metric-blue{background:linear-gradient(135deg,#065a9f,#2088d2);color:#fff}.metric-orange{background:linear-gradient(135deg,#be5c03,#f2a42b);color:#fff}.metric-red{background:linear-gradient(135deg,#a52323,#dd4d4d);color:#fff}.metric-violet{background:linear-gradient(135deg,#5737a4,#956ee8);color:#fff}.metric-slate{background:linear-gradient(135deg,#374f5f,#648395);color:#fff}.panel{background:#fff;border:1px solid var(--border);box-shadow:var(--shadow);border-radius:15px;overflow:hidden}.panel-head{padding:16px 18px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;gap:10px}.panel-head h3{font-size:1rem;margin:0;font-weight:800}.panel-head small{color:var(--muted)}.panel-body{padding:18px}.table{margin-bottom:0}.table>thead>tr>th{font-size:.73rem;text-transform:uppercase;letter-spacing:.04em;color:#68756b;border-bottom-width:1px;white-space:nowrap}.table td{vertical-align:middle}.table td,.table th{padding:.82rem .75rem}.status-pill,.priority-pill{display:inline-flex;align-items:center;padding:4px 9px;border-radius:50px;font-size:.72rem;font-weight:800;white-space:nowrap}.st-new{background:#e8eef4;color:#496070}.st-progress{background:#e6f2ff;color:#0765b0}.st-wait{background:#fff4d4;color:#9a6400}.st-resolved{background:#e4f6e7;color:#18823a}.st-closed{background:#eef0f1;color:#526069}.st-danger{background:#ffe8e7;color:#b82e23}.prio-p1{background:#ffe5e4;color:#b42318}.prio-p2{background:#fff0d8;color:#ae6300}.prio-p3{background:#e7f0ff;color:#175fa9}.prio-p4{background:#edf1ef;color:#516459}.list-clean{padding:0;margin:0;list-style:none}.list-clean li{padding:13px 0;border-bottom:1px dashed #e6ece6}.list-clean li:last-child{border-bottom:0}.announcement{border-left:4px solid var(--gold);background:#fffdf5;border-radius:10px;padding:13px 14px;margin-bottom:12px}.announcement h4{font-size:.92rem;margin:0 0 4px;font-weight:800}.announcement p{font-size:.85rem;margin:0;color:#516059}.quick-action{display:block;padding:17px;border:1px solid var(--border);border-radius:13px;text-decoration:none;color:var(--ink);transition:.2s;background:#fff;height:100%}.quick-action:hover{border-color:#8cc47e;box-shadow:0 9px 22px rgba(26,93,23,.09);transform:translateY(-2px);color:var(--ink)}.quick-action i{color:var(--brand);font-size:1.25rem;margin-bottom:10px;display:block}.quick-action strong{display:block;font-size:.92rem}.quick-action span{font-size:.77rem;color:var(--muted);display:block;margin-top:4px}.form-control,.form-select{border-color:#dce7d9;min-height:42px}.form-control:focus,.form-select:focus{border-color:#5b9e4e;box-shadow:0 0 0 .18rem rgba(35,107,18,.11)}.form-label{font-size:.8rem;font-weight:750;color:#3e5544}.help-hint{border-radius:10px;padding:12px 14px;background:#f5faf3;border:1px solid #dbeed5;font-size:.84rem;color:#426044}.empty{color:var(--muted);padding:34px;text-align:center}.login-page{min-height:100vh;display:grid;grid-template-columns:minmax(360px,46%) 1fr;background:#f7faf6}.login-pane{display:flex;align-items:center;justify-content:center;padding:35px;background:#fff}.login-card{width:min(100%,460px)}.login-logo{display:flex;gap:13px;align-items:center;margin-bottom:30px}.login-logo img{width:55px;height:55px;object-fit:cover;border-radius:50%;border:2px solid #e6f1e4}.login-logo h1{font-size:1.25rem;margin:0;font-weight:900;color:var(--brand-dark)}.login-logo span{display:block;color:var(--muted);font-size:.78rem;margin-top:3px}.login-card h2{font-size:1.75rem;font-weight:900;margin:0 0 6px}.login-card .lead{color:var(--muted);font-size:.94rem;margin-bottom:25px}.login-field{position:relative}.login-field i{position:absolute;left:14px;top:13px;color:#73916e}.login-field input{padding-left:40px}.login-welcome{position:relative;overflow:hidden;color:#fff;padding:55px;background:linear-gradient(135deg,#123c0a 0%,#267c14 55%,#6ca428 100%);display:flex;align-items:center}.login-welcome:after{content:"";width:410px;height:410px;position:absolute;right:-110px;bottom:-140px;border-radius:50%;background:rgba(255,255,255,.11)}.login-welcome:before{content:"";width:230px;height:230px;position:absolute;left:-90px;top:-70px;border-radius:50%;border:35px solid rgba(255,255,255,.08)}.welcome-inner{max-width:620px;position:relative;z-index:1}.welcome-kicker{display:inline-flex;align-items:center;gap:8px;padding:7px 12px;border:1px solid rgba(255,255,255,.32);border-radius:50px;font-size:.74rem;font-weight:800;letter-spacing:.06em}.welcome-inner h2{font-size:clamp(2rem,4vw,3.6rem);line-height:1.08;font-weight:900;margin:20px 0}.welcome-inner p{color:#e1f2de;font-size:1rem;max-width:560px}.welcome-points{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:30px 0}.welcome-points div{background:rgba(255,255,255,.13);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.16);padding:15px;border-radius:12px;font-size:.85rem}.welcome-points i{margin-right:7px;color:#ffd966}.login-note{font-size:.76rem;color:#7b8a80;margin-top:20px}.mobile-overlay{display:none}.ticket-top{display:flex;gap:13px;justify-content:space-between;align-items:flex-start}.ticket-msg{padding:14px;border:1px solid var(--border);border-radius:12px;margin-bottom:11px;background:#fff}.ticket-msg.internal{background:#fff9df;border-color:#f4df87}.ticket-msg .meta{font-size:.74rem;color:var(--muted);margin-bottom:7px}.ticket-desc{white-space:pre-wrap;line-height:1.6}.settings-nav .nav-link{color:#47614b;border-radius:9px}.settings-nav .nav-link.active{background:#e7f4e3;color:var(--brand);font-weight:800}.logo-preview{max-height:70px;max-width:220px;object-fit:contain;border:1px solid var(--border);border-radius:8px;padding:4px;background:#fff}.footer-note{font-size:.75rem;color:#758277}.danger-zone{border:1px solid #ffd0cc;background:#fff8f7;border-radius:12px;padding:16px}.badge-soft{background:#eef6ec;color:#207119;padding:5px 9px;border-radius:50px;font-size:.72rem;font-weight:800}
@media(max-width:991.98px){.sidebar{transform:translateX(-100%);box-shadow:20px 0 55px rgba(0,0,0,.24)}.sidebar.open{transform:translateX(0)}.mobile-overlay.open{display:block;position:fixed;inset:0;background:rgba(0,0,0,.46);z-index:1035}.page{margin-left:0}.menu-toggle{display:inline-block}.topbar{padding:0 16px}.content{padding:20px 16px}.top-title{display:none}.login-page{grid-template-columns:1fr}.login-welcome{min-height:460px;order:-1}.login-pane{padding:30px 22px}.welcome-inner h2{font-size:2.3rem}}@media(max-width:575.98px){.login-welcome{padding:34px 25px;min-height:auto}.welcome-points{grid-template-columns:1fr}.login-card h2{font-size:1.5rem}.top-actions .user-menu span{display:none}.content{padding:16px 12px}.page-heading{align-items:start;flex-direction:column}.page-heading .btn{width:100%}.metric-card{min-height:105px}.metric-card strong{font-size:1.62rem}.panel-head{align-items:flex-start;flex-direction:column}.table-responsive{font-size:.85rem}.ticket-top{flex-direction:column}.btn-group-responsive{display:grid;grid-template-columns:1fr 1fr;gap:8px}.btn-group-responsive .btn{width:100%}}
.sidebar-logout{width:100%;border:0;background:transparent;color:#e9f4e6;display:flex;gap:11px;align-items:center;padding:10px 11px;border-radius:9px;font-size:.93rem;text-align:left}.sidebar-logout:hover{background:rgba(255,255,255,.15);color:#fff}.table-responsive{overflow-x:auto}.btn{white-space:nowrap}.ticket-desc h1,.ticket-desc h2,.ticket-desc h3{margin-top:1rem;color:var(--brand-dark)}.ticket-desc ol,.ticket-desc ul{padding-left:1.25rem}.ticket-desc code{background:#f3f7f2;padding:2px 5px;border-radius:4px}

/* =========================================================
   MOBILE-FIRST STABILITY OVERRIDES
   Optimised for universities where most users access Helpdesk
   from phones. These rules intentionally sit at the end of the
   stylesheet so they override earlier desktop-oriented defaults.
   ========================================================= */
html,body{width:100%;max-width:100%;overflow-x:hidden;-webkit-tap-highlight-color:transparent}
body{min-height:100svh}
img,svg,video,canvas{max-width:100%;height:auto}.app-shell,.page,.content,.panel,.panel-body{min-width:0}.page{width:auto}.content{width:100%;box-sizing:border-box}.row{min-width:0}.row>*{min-width:0}.form-control,.form-select,input,select,textarea,button{max-width:100%}.form-control,.form-select,input,select,textarea{font-size:16px}.btn{min-height:42px}.table-responsive{max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}.table-responsive .table{min-width:720px}.panel-head .btn,.panel-head a.btn{flex:0 0 auto}.topbar{padding-top:env(safe-area-inset-top,0);}.mobile-bottom-nav{display:none}

@media(max-width:991.98px){
  .sidebar{width:min(86vw,320px);padding-top:calc(18px + env(safe-area-inset-top,0));}
  .page{margin-left:0!important;width:100%!important;}
  .topbar{min-height:64px;padding-left:max(14px,env(safe-area-inset-left));padding-right:max(14px,env(safe-area-inset-right));}
  .menu-toggle{display:inline-grid!important;place-items:center;width:42px;height:42px;border-radius:12px;background:#eef7eb;color:var(--brand);font-size:1.45rem;font-weight:900;line-height:1;flex:0 0 auto;}
  .top-actions{gap:10px}.user-menu{max-width:46px}.content{padding:18px 14px 90px;}
  .page-heading{display:flex;flex-direction:column;align-items:stretch;gap:12px;margin-bottom:16px}.page-heading h2{font-size:1.32rem;line-height:1.22}.page-heading p{font-size:.92rem;line-height:1.5}.page-heading>div:last-child,.page-heading .btn{width:100%}.page-heading .btn{justify-content:center}
  .metric-card{border-radius:14px;padding:15px;min-height:112px}.metric-card strong{font-size:1.72rem}.metric-card .metric-icon{width:42px;height:42px;border-radius:12px}.panel{border-radius:14px}.panel-head{padding:14px 15px}.panel-body{padding:15px}.quick-action{padding:15px}.ticket-top{flex-direction:column;align-items:stretch}.ticket-top>div{width:100%}.footer-note{padding-bottom:12px;text-align:center}.mobile-bottom-nav{position:fixed;left:0;right:0;bottom:0;z-index:1030;display:grid;grid-template-columns:repeat(5,1fr);gap:0;background:rgba(255,255,255,.96);backdrop-filter:blur(14px);border-top:1px solid var(--border);padding:7px max(8px,env(safe-area-inset-right)) calc(7px + env(safe-area-inset-bottom)) max(8px,env(safe-area-inset-left));box-shadow:0 -10px 28px rgba(17,50,17,.10)}.mobile-bottom-nav a{color:#45604b;text-decoration:none;display:grid;place-items:center;gap:2px;font-weight:800;min-width:0}.mobile-bottom-nav a span{width:26px;height:26px;border-radius:10px;display:grid;place-items:center;background:#edf7ea;color:var(--brand);font-size:1rem;line-height:1}.mobile-bottom-nav a small{font-size:.66rem;line-height:1;color:#56665b}.mobile-bottom-nav a:active span{background:var(--brand);color:#fff}
}

@media(max-width:767.98px){
  .row.g-4{--gutter-x:.9rem;--gutter-y:.9rem}.row.g-3{--gutter-x:.75rem;--gutter-y:.75rem}.content{padding:14px 11px 92px}.topbar{min-height:60px}.top-actions .bell{display:inline-grid;width:36px;height:36px;place-items:center;border-radius:11px;background:#f3f7f2}.top-actions .user-menu{display:inline-grid;width:36px;height:36px;place-items:center}.user-avatar{height:34px;width:34px}.panel-head{flex-direction:column;align-items:stretch}.panel-head h3{font-size:.98rem}.panel-head small{font-size:.78rem}.panel-head .btn,.panel-head a,.panel-head form{width:100%;text-align:center;justify-content:center}.panel-head .btn-sm{min-height:38px}.table-responsive{border-top:1px solid var(--border);border-bottom:1px solid var(--border);border-radius:0}.table td,.table th{padding:.72rem .65rem}.status-pill,.priority-pill{font-size:.69rem;padding:4px 8px}.badge{white-space:nowrap}.btn-group-responsive{display:grid!important;grid-template-columns:1fr;gap:8px}.btn-group-responsive .btn{width:100%}.d-flex.gap-1,.d-flex.gap-2{flex-wrap:wrap}.d-flex.gap-1 .btn,.d-flex.gap-2 .btn{flex:1 1 auto}.ticket-msg{padding:12px}.settings-nav{display:flex;overflow-x:auto;gap:8px;padding-bottom:5px}.settings-nav .nav-link{white-space:nowrap}
}

@media(max-width:575.98px){
  .content{padding:12px 10px 92px}.topbar{gap:10px}.top-title{display:none!important}.brand h1{font-size:.95rem}.brand img{width:40px;height:40px}.sidebar a,.sidebar-logout{font-size:.91rem;padding:11px}.col-6,.col-5,.col-7{width:100%!important}.metric-card{min-height:102px}.metric-card small{font-size:.73rem}.metric-card strong{font-size:1.55rem}.metric-card .metric-icon{width:38px;height:38px}.page-heading h2{font-size:1.22rem}.panel-body{padding:13px}.form-label{font-size:.78rem}.form-control,.form-select{min-height:46px;border-radius:10px}.btn{width:100%;justify-content:center;white-space:normal}.btn-sm{min-height:36px}.d-inline{display:block!important}.d-inline .btn,form.d-inline .btn{margin-top:6px;width:100%}.table-responsive .table{min-width:650px}.welcome-points{grid-template-columns:1fr!important}.login-page{display:block!important;min-height:100svh!important;overflow-x:hidden!important}.login-pane{order:1!important;min-height:100svh!important;padding:26px 17px 28px!important;align-items:center!important}.login-card{max-width:100%!important}.login-logo{gap:11px;margin-bottom:22px!important}.login-logo .logo-shell{width:54px!important;height:54px!important;border-radius:14px!important}.login-logo img{max-width:45px!important;max-height:45px!important}.login-card h2{font-size:1.72rem!important}.login-intro{font-size:.92rem!important;margin-bottom:22px!important}.login-input{height:50px!important;border-radius:12px!important}.login-form{gap:14px!important}.login-footnote{font-size:.75rem!important}.login-welcome{order:2!important;display:block!important;min-height:auto!important;padding:28px 18px 34px!important}.welcome-inner h2{font-size:1.72rem!important;line-height:1.12!important;margin:16px 0 10px!important}.welcome-intro,.welcome-inner p{font-size:.88rem!important;line-height:1.6!important}.welcome-points{gap:9px!important;margin:18px 0!important}.welcome-points div{padding:12px!important;font-size:.8rem!important;border-radius:12px!important}.welcome-kicker{font-size:.68rem!important;padding:7px 10px!important}.status-link{font-size:.8rem!important}
}

@media(max-width:390px){
  .content{padding-left:8px;padding-right:8px}.panel{border-radius:12px}.panel-body{padding:11px}.metric-card{padding:12px}.metric-card strong{font-size:1.42rem}.mobile-bottom-nav a small{font-size:.61rem}.mobile-bottom-nav a span{width:24px;height:24px}.login-pane{padding-left:14px!important;padding-right:14px!important}.login-card h2{font-size:1.58rem!important}.login-logo h1{font-size:1rem!important}.login-logo span{font-size:.72rem!important}
}